Root Cause Analysis Fundamentals

Root cause analysis (RCA) describes a wide range of approaches, tools, and techniques used to uncover causes of problems. The goal of RCA is to identify the origin of a problem using a systematic approach and determine:

  • What happened?
  • Why it happened?
  • How to reduce the likelihood that it happens again?
  • How to launch a solution implementation plan?

Content:

  • Explain the concept of root cause analysis.
  • Describe how to use tools for problem cause brainstorming.
  • Ask the right questions; establish triggers that drive you to the RCA process.
  • Develop strategies for problem cause data collection and analysis.
  • Deploy tools for root cause identification and elimination.
  • Perform a cost-benefit analysis.
  • Practice ways of implementation solutions.

Requirements:

  • Minimum group of 6 participants.
  • Physical space with blackboard and table.

Incluye:

  • Certificate of completion.
  • Printed course material.
  • Staggered discounts for groups larger than 10, 15 or 20 participants.