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Frequently asked questions about our services and operations: Key information about processes, services, and support | Asicon Consulting
Frequently asked questions about our services and operations: Key information about processes, services, and support

Frequently asked questions about our services and operations

Key information about processes, services, and support


Explore answers to the most frequently asked questions related to our administrative, technology, and operational services, including support, schedules, international coverage, projects, training, and service processes.

The main objective of Asicon Consulting is to allow companies, SMEs, independent professionals, cooperatives, and organizations to focus on their core business operations while we manage the specialized areas that add value to their business.

Many organizations do not have dedicated internal departments for accounting, automation, technology, project management, inventory control, technical support, or infrastructure maintenance.

Asicon Consulting acts as a strategic partner by providing the operational, administrative, and technological capabilities required to cover those needs efficiently, professionally, and at scale.
We are located in San Francisco de Heredia, Costa Rica.
You can contact us by phone at (506) 6319-1234, via WhatsApp using the same number, or by email at info@asiconcr.com.
Our associates work remotely from different locations.

We maintain a laboratory or clean room used for technical processes and specialized operations.
For projects and operations, we adapt to our clients schedules for both administrative and operational activities.

In technology-related services, we provide 24/7 coverage due to the nature of the projects and support services.

Our phone line is always attended for incidents and emergency situations.
We provide three primary service practices:

Our administrative and accounting practice delivers comprehensive support in accounting, accounts receivable, accounts payable, budgeting, audits, physical inventory management, and operational support for finance, administration, and human resources departments.

Our technology practice specializes in software, hardware, cloud, cybersecurity, and artificial intelligence solutions, including software development, websites, mobile applications, databases, servers, monitoring systems, audio and video systems, access control, and security systems.

Our operational practice focuses on process improvement, project management, staff augmentation, recruiting, career development, and technical and organizational training services for companies.
Yes. Most of our services are delivered remotely thanks to modern technological capabilities, allowing us to support both local and international clients through digital platforms, remote support, and virtual meetings.

For projects requiring physical installations or on-site implementations, we coordinate and assign the most appropriate team based on the client’s needs and travel to perform the corresponding implementation.
You can request a quote by phone, WhatsApp, or email.

Our team will contact you as soon as possible and, after a discovery and requirements analysis process, we will prepare a customized proposal aligned with your operational, administrative, or technological needs.
Our response times depend on the type of service, priority, and criticality of the case.

We maintain continuous availability for critical requests and operational incidents.

For each service, Service Level Agreements (SLAs) are defined to establish response times, attention windows, and delivery expectations for every operational or technical phase.

We invite you reviewing the specific standards associated with each contracted service.

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